Industries we serve

Every regulated industry has different audio. Banking compliance calls have different acoustic profiles, vocabulary, and retention rules than telco support tickets. Government citizen-service hotlines are not contact centres. CallScribe ships sector-aware vocabulary and compliance defaults so you do not start from scratch.

Contact Centres

AHT, FCR, CSAT, and QA scoring — pulled directly from Arabic call audio.

  • ·AHT decomposed into talk, hold, wrap
  • ·FCR from transcript content, not just dispatch metadata
  • ·Sentiment-derived CSAT for unsurveyed calls

Banking & Fintech

KYC verbal-verification, dispute calls, mis-selling detection — under SAMA, DFSA, and UAE Central Bank scrutiny.

  • ·KYC verbal verification audit logs
  • ·Dispute case-file generation
  • ·Mis-selling rule pack (configurable)

Healthcare

Triage lines, telemedicine, and consultation transcription under PDPL, MOH, and DOH governance.

  • ·Dialect-aware symptom vocabulary
  • ·Speaker-attributed telemedicine transcripts
  • ·In-UAE processing on enterprise tier

Government & Public Sector

Citizen-service hotlines, multilingual support, and PDPL-aligned recording — for federal and emirate-level entities.

  • ·Dialect-ID routing for citizen-service calls
  • ·PDPL-aligned data handling
  • ·Full-text searchable transcript archive

Telecom Operators

Customer-care churn signals, technical-support categorisation, and network-issue surfacing for GCC operators.

  • ·Cancel-call churn-reason extraction
  • ·Auto-recategorisation of technical-support calls
  • ·Geographic network-issue spike detection

BPO & Business Process Outsourcing

GCC-scale call-centre outsourcers — KSA Vision 2030 BPO investment, 100% transcription-driven QA, multi-tenant operations.

  • ·100% transcription replaces 5% random sampling
  • ·Multi-tenant per-client isolation via PostgreSQL RLS
  • ·Per-program vocabulary, scorecards, retention rules

Legal & Arbitration

Court-grade Arabic transcripts, contract dictation, e-discovery — for DIFC, ADGM, KSA, and GCC arbitration.

  • ·Court-grade orthographic fidelity (canonical hamza, tā' marbūṭa)
  • ·DIFC, ADGM, KSA Commercial Court audio supported
  • ·E-discovery scale for international law firms

Need a sector not listed? Talk to us at sales@callscribe.ae — sector vocabularies are added based on customer demand and we frequently extend coverage on request.

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